Privacy Policy
How Sussex Distribution collects, uses and safeguards personal information when you use DailyWellness.
Last updated 13 September 2026
1. Who controls your information
Sussex Distribution, operating DailyWellness, is the controller of the personal information described in this policy. Our address is Suite 35, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. Privacy enquiries can be sent to info@daily-wellness.co.uk.
2. Information we collect
- Identity and contact information: name, billing and delivery address, email address and telephone number.
- Order and account information: products purchased, order history, account credentials, returns and customer-service records.
- Payment information: payment method, transaction identifiers and payment status. Full card details are normally collected directly by the selected payment provider rather than stored by us.
- Technical and usage information: IP address, device and browser data, pages viewed, referral source, cookie identifiers and security logs.
- Marketing preferences: consent choices and responses to marketing communications.
3. How and why we use it
| Purpose | Typical lawful basis |
|---|---|
| Taking payment, fulfilling orders, delivery, returns and support | Contract |
| Accounting, tax, product safety and responding to lawful requests | Legal obligation |
| Fraud prevention, website security, service improvement and business administration | Legitimate interests |
| Optional analytics, advertising cookies and email marketing | Consent where required |
Where we rely on legitimate interests, we balance those interests against your privacy rights. You may object in the circumstances described below.
5. International transfers
Some technology and payment providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards, we rely on an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses, or another lawful transfer mechanism.
6. How long we keep it
We keep information only for as long as needed for the purpose collected. Order, payment and accounting records are normally retained for up to six years to meet tax, accounting and legal requirements. Customer-service and security records are kept for a proportionate period, and marketing information is retained until you withdraw consent or object, subject to a minimal suppression record.
7. Your rights
Depending on the circumstances, you may have rights to access your information, correct it, ask for deletion or restriction, object to processing, receive certain information in a portable format, and withdraw consent at any time. These rights are not absolute and legal exemptions may apply.
To exercise a right, email info@daily-wellness.co.uk. We may need to verify your identity. You may also complain to the Information Commissioner’s Office.
8. Cookies and similar technology
Cookies support the basket, checkout, account login, security, performance measurement and—where permitted—analytics or advertising. See our Cookie Policy for categories and choices.
9. Security
We use proportionate technical and organisational measures designed to protect personal information, including access controls, encrypted connections and trusted payment providers. No online service can guarantee absolute security.
10. Children
DailyWellness is intended for adults. We do not knowingly collect personal information from children for purchasing purposes.
11. Changes and contact
We may update this policy when our services, providers or legal obligations change. The latest version will always appear here with its revision date. Questions can be sent to info@daily-wellness.co.uk.