Returns & Refunds

Change-of-mind returns

In addition to your statutory rights, we offer a 30-day goodwill return period. Tell us within 30 days of receiving your order if you wish to return an eligible item.

Because we sell health and wellness products, a change-of-mind return must be unused, unopened and in its original sealed packaging, with any tamper-evident seal intact. We cannot accept an opened or unsealed health or hygiene product simply because you have changed your mind.

This restriction does not apply where an item is faulty, damaged, incorrect or not as described.

How to arrange a return

1. Email info@daily-wellness.co.uk with your order number and the item you wish to return.
2. Wait for return instructions and a return reference before sending the parcel.
3. Pack the item securely and include your order number inside.
4. Send it using a tracked service and retain proof of postage until your refund is complete.

Approved returns should be sent to: Sussex Distribution, Suite 35, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE.

Return postage

You are responsible for the direct cost of returning an eligible change-of-mind item. If the item is faulty, damaged, incorrect or not as described, we will provide a return method or reimburse reasonable return postage agreed with us in advance.

Refunds

Once we receive and inspect the return, we will confirm the outcome by email. Where a refund is due, it will be made to the original payment method within 14 days of receiving the goods back or receiving acceptable evidence that they were sent, whichever applies under consumer law.

For a full eligible order cancellation, we will also refund the basic outbound delivery charge. Any extra amount paid for an enhanced service, such as Express delivery, is not refundable beyond the cost of our least expensive standard delivery option.

We may reduce a refund where handling has gone beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods. Your bank or payment provider may take additional time to show the refund.

Faulty, damaged or incorrect goods

If an item is faulty, damaged, incorrect or materially different from its description, contact us as soon as reasonably possible with your order number, a description of the issue and photographs where helpful. We will offer the remedy required by UK consumer law, which may include a replacement, repair, price reduction or refund.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable law.

Cancelling an online order

You normally have 14 days after receiving an online order to tell us that you wish to cancel, followed by a further 14 days to return it. Our 30-day goodwill period gives additional time for eligible unopened and sealed products.

You can cancel by emailing us or by using the model cancellation form below. If the order has already been dispatched, follow the return steps above.