Shipping Information

Where we deliver

We currently accept orders for delivery to addresses in the United Kingdom only. We do not currently offer international delivery.

Delivery options and prices

Standard UK delivery is free on every order. Express delivery is available for £5.99.

Please note: delivery times are targets, not guarantees. Remote postcodes, courier disruption, severe weather and seasonal peaks can take longer.

Order processing

Orders are processed on working days, Monday to Friday, excluding UK bank holidays. Express orders placed after 1pm, or at a weekend or bank holiday, will normally be processed on the next working day.

Once your order has been prepared for dispatch, you will receive an email confirmation. Tracking information will be included where the delivery service provides it.

Checking your address

Please check your delivery address carefully before submitting your order. If you notice an error, contact us immediately. We will try to amend the address before dispatch, but we cannot guarantee a change once an order has entered fulfilment.

If an order is returned because an address was incomplete or incorrect, we may ask you to cover the cost of sending it again.

Delays, missing parcels and damage

If your parcel has not arrived within five working days after the estimated delivery window, email us at info@daily-wellness.co.uk with your order number. We will investigate with the carrier.

If a parcel arrives visibly damaged, photograph the outer packaging and product before disposing of anything, then contact us as soon as possible. Our Returns & Refunds Policy explains what happens next.

When responsibility passes

The goods remain our responsibility until they are delivered to you, or to a person you have identified to receive them. If you nominate a safe place or redirect the parcel after dispatch, responsibility may pass when the carrier completes that instruction.